Privacy Policy – Top Bookies Data Protection Pakistan

01 Introduction

Top Bookies operates the platform available at topbookies.fun and is responsible for the personal data collected through it. This Privacy Policy sets out how we collect, use, store and protect information about users who register and use the platform — including those who deposit and withdraw in PKR, bet on cricket, PSL, T20 and other sports, or use the casino and slots sections.

We take privacy seriously, not just because it is the right thing to do but because our users trust us with sensitive information. That trust is not something we take lightly. We will never sell your personal data to third parties for advertising, and we will never use your data in a way that has not been described in this policy.

This policy applies to all data collected via the website, the mobile platform and any direct communications you have with our support team. It should be read alongside the Terms and Conditions and the Responsible Gaming page.

02 Data We Collect

We collect different categories of personal data depending on how you interact with the Top Bookies platform. Below is a breakdown of what we typically hold about registered users:

• Identity information: Your full name, date of birth and CNIC number, collected during account registration and used for identity and age verification.
• Contact information: Your mobile number and email address, used to communicate account-related information, security alerts and, where you have opted in, promotional messages.
• Financial information: References to your payment accounts — such as your JazzCash or Easypaisa wallet number or bank account details — used to process PKR deposits and withdrawals. We do not store full card numbers or wallet PINs.
• Betting and gaming records: Your complete history of bets placed, games played, deposits made and withdrawals requested. This data is retained as part of your account record.
• Technical data: Your IP address, the device and browser you are using, and your approximate location based on IP. This is used for security, fraud prevention and ensuring the platform works correctly on your device.
• Behavioural data: How you navigate the platform, which pages you visit, which games you open and how long you spend in each session. This helps us improve the platform and identify any responsible gaming concerns.

We collect only what we genuinely need. If a piece of data is not necessary for operating the platform, serving your account or meeting our obligations, we do not collect it.

03 How We Collect Your Data

Your personal data comes to us through several routes — some direct, some automatic:

• Registration: When you create a Top Bookies account, you directly provide your name, date of birth, CNIC, mobile number and email address.
• Deposits and withdrawals: When you make a transaction via JazzCash, Easypaisa, Raast or bank transfer, payment references and transaction details are recorded on your account.
• Identity verification: If you are asked to verify your identity, you may be required to upload a copy of your CNIC or other document. This is handled securely and used solely for verification purposes.
• Using the platform: As you browse, bet, and play, technical and usage data is automatically collected through standard web technologies including server logs and session tracking.
• Cookies: Our platform uses cookies and similar technologies to keep you logged in, remember your preferences, and gather anonymised usage statistics. See Section 6 for full details.
• Support interactions: When you contact our support team via live chat or email, the content of those conversations is stored as part of your account history.

04 Why We Use Your Data

Every piece of data we hold serves a specific purpose. Here is why we use the information we collect:

• To operate your account: Your identity, contact and payment data is needed to register you, keep your account running, and process deposits and withdrawals in PKR.
• To verify your identity and age: We are required to confirm that you are who you say you are, and that you are 18 or over. Your CNIC and personal details serve this purpose.
• To process transactions: Payment data is used to complete deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer.
• To prevent fraud: Technical and behavioural data helps us spot unusual activity, detect multi-accounting, and protect the platform from abuse.
• To improve the platform: Usage data tells us which features are working well, where users encounter problems, and how we can make the experience better.
• To send relevant communications: Where you have opted in, we may send you information about promotions, PSL season bonuses, and platform updates. You can unsubscribe at any time.
• To support responsible gaming: Betting patterns and session data help us identify users who may need support, in line with our commitments on the Responsible Gaming page.

05 Payment Data & PKR Transactions

All financial transactions on Top Bookies are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment reference details are recorded securely on your account.

We do not store full mobile wallet PINs, bank passwords or complete card numbers. Payment processing is handled through secure channels, and only the minimum data needed to confirm a transaction and match it to your account is retained on our systems.

• Payment records are retained for the lifetime of your account and for a period after closure, in line with standard financial record-keeping practice.
• Your payment method details are used solely to process deposits and withdrawals. They will not be used for any other purpose without your explicit consent.
• If a payment dispute arises, transaction records may be used to investigate and resolve the issue.

06 Cookies & Tracking Technologies

Top Bookies uses cookies — small text files stored in your browser — and similar tracking technologies to make the platform function properly and to understand how it is being used. Here is a plain breakdown of what we use and why:

• Essential cookies: These keep you logged in, maintain your session, and ensure the platform works as expected. Without these, the site cannot function. They cannot be switched off.
• Functional cookies: These remember your preferences, such as your preferred language or display settings, so you do not have to reset them each time you visit.
• Analytics cookies: We use anonymised data from analytics tools to understand which pages are visited most, where users drop off, and how the platform performs on different devices — including mobile phones which are the primary device used by Pakistan players.
• Security cookies: These help us detect and prevent fraudulent login attempts and suspicious account activity.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect how some features of the platform work. Essential cookies cannot be disabled as they are necessary for the site to operate.

07 Third-Party Data Sharing

Top Bookies does not sell, rent or trade your personal data to third parties. We may share specific, limited data with trusted third-party service providers where it is strictly necessary to operate the platform. These include:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer providers receive the minimum data necessary to process your PKR transactions.
• Identity verification providers: Where we are required to verify your CNIC or other documents, a secure third-party verification service may be used. They are not permitted to use your data for any other purpose.
• Analytics platforms: Anonymised, aggregated usage data may be processed by analytics tools. No personally identifiable information is shared in this context.
• Platform infrastructure providers: The servers and technology that power Top Bookies are managed by trusted infrastructure providers who handle data only on our behalf and under strict data security obligations.

All third parties who handle data on our behalf are required to maintain appropriate security measures and are not permitted to use that data for their own purposes beyond what we have specified. We do not share data with sports betting or gambling competitors, marketing brokers or data aggregators.

08 How Long We Keep Your Data

We hold your personal data for as long as your account is active and for a period after closure. Different types of data have different retention periods based on their purpose:

• Account and identity data: Retained for the lifetime of your account and for a period of up to five years after account closure, to meet standard record-keeping requirements.
• Transaction records: Financial transaction data — including deposit and withdrawal history — is retained for up to seven years after the transaction date.
• Betting and gaming history: Your complete bet and gaming history is retained for the lifetime of your account and for a period after closure.
• Support communications: Chat and email records with our support team are retained for up to three years.
• Technical and usage data: Generally retained for shorter periods, typically between 12 and 24 months, unless it forms part of a fraud investigation.

When data is no longer needed for its stated purpose and there is no legal obligation to retain it, we securely delete or anonymise it. If you close your account voluntarily and request deletion of your data, we will action this subject to any mandatory retention obligations.

09 Your Rights Over Your Data

You have rights over the personal data that Top Bookies holds about you. Here is a summary of those rights and how to exercise them:

To exercise any of these rights, contact our support team. We aim to respond to all data requests within 30 days. There is no charge for submitting a request.

10 Account Security & Your Responsibilities

While Top Bookies takes technical measures to protect the data we hold, account security is also partly your responsibility. Here is what you should do to keep your account safe:

• Use a strong, unique password for your Top Bookies account — do not use the same password you use for JazzCash, Easypaisa or your email.
• Do not share your login credentials with anyone, including family members.
• Log out of your account when using a shared or public device.
• Keep the mobile number and email address on your account up to date, so you can receive security alerts.
• If you suspect your account has been accessed without your permission, contact our support team immediately.

11 Children's Privacy

Top Bookies is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the platform or provide any personal information.

If we become aware that personal data has been submitted by someone under 18, we will delete that data and close the associated account immediately. If you believe a minor has created an account on Top Bookies, please contact our support team right away so we can investigate and take action.

We also ask that all registered adult users ensure that their login credentials are kept away from children in their household. Visit the Responsible Gaming page for more guidance on keeping betting and gaming safe at home.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, the data we collect, or requirements we need to meet. When we make changes, we will update the "last updated" date at the top of this page.

For significant changes — particularly those that affect how your data is used — we will make a reasonable effort to notify registered users via email or an on-platform notification before the changes come into effect. However, it is your responsibility to check this page periodically and stay informed of the current policy.

Continued use of Top Bookies after a policy update has been published constitutes acceptance of the revised Privacy Policy.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being used, please get in touch. Our support team handles data-related queries and will respond within a reasonable timeframe.

For general questions about your account, deposits, withdrawals or sports betting, the live chat support available on the platform is the fastest way to get help — our team is available 24 hours a day, seven days a week.