Top Bookies FAQ – Your Betting Questions Answered

No. Each player is allowed one account only. Having multiple accounts — whether under the same name or different details — is against Top Bookies terms and conditions and will result in all accounts being suspended and any pending balance being voided. If you have accidentally created a duplicate account, contact support immediately to have the extra one removed before it becomes a problem.

For identity verification you will typically need a clear photo or scan of your CNIC (Computerised National Identity Card) — both front and back. For payment verification, a screenshot showing your JazzCash or Easypaisa account number matching your registered mobile may be requested. Verification is usually completed within a few hours during business days. Accounts that have not been verified may have withdrawal limits applied until the process is complete.

On the Login page, tap "Forgot password?" and enter your registered mobile number or email. An OTP reset link will be sent to you. Follow the steps to set a new password. The whole process takes under five minutes if your registered number is still active. If your SIM has changed or you cannot receive the OTP, contact support via live chat with your CNIC details for manual recovery.

Contact Top Bookies support via live chat and request a contact detail update. You will need to verify your identity with your CNIC and answer a few account security questions before the change is applied. This process exists to protect your account — it prevents someone else from redirecting your login OTPs to a different number.

Top Bookies supports the most widely used payment methods in Pakistan:

• JazzCash — mobile wallet deposit from your Jazz number
• Easypaisa — Telenor-based mobile wallet
• Raast — instant bank-to-bank transfer via SBP's Raast network
• Bank Transfer — direct deposit from any major Pakistan bank
• Debit/Credit Cards — Visa and Mastercard issued by Pakistan banks
• Mobile Wallets — other supported digital wallets in PKR

All deposits are processed in PKR. There is no currency conversion and no hidden charges on the Top Bookies side.

JazzCash and Easypaisa deposits are typically instant or credited within 1–3 minutes. If your deposit has not appeared after five minutes, refresh your account balance page first before raising a support ticket. Very occasionally there is a network delay on the mobile wallet side — in such cases the deposit usually arrives within 30 minutes. If it has been over an hour, contact support with your transaction reference number.

Minimum deposit amounts vary depending on the payment method. For JazzCash and Easypaisa the minimum is typically PKR 200–500, while bank transfers may have a slightly higher minimum due to bank processing thresholds. The exact minimums are displayed at the time of selecting your payment method in the cashier section of your account. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification.

Top Bookies does not charge any deposit fees on its side. However, your mobile wallet provider (JazzCash, Easypaisa) or bank may apply their own standard transaction charges depending on your account type and the amount transferred. These charges come from the payment provider, not from Top Bookies. Check with your wallet or bank if you are unsure what fees apply on their end.

Log in to your account and go to the Withdrawal section. Select JazzCash or Easypaisa as your method, enter the amount you want to withdraw (in PKR) and confirm. The funds are sent to the mobile number registered to your Top Bookies account. Make sure your account is fully verified before requesting a withdrawal — unverified accounts may have withdrawals held pending identity checks. For more details, see the Withdrawal page.

Most withdrawals to JazzCash and Easypaisa are processed within 15 minutes to 2 hours during normal operating hours. Bank transfers typically take 1–2 business days depending on your bank. Withdrawals requested on weekends or public holidays may experience a slight delay. Your withdrawal status is visible in your account history — look for "Pending", "Processing" or "Completed" to track where your request stands.

Common reasons for a withdrawal hold include:

• Account identity verification not yet complete — upload your CNIC to resolve this
• Active bonus wagering requirements not yet met — bonus funds must be wagered the required number of times before withdrawal
• Unusual account activity flagged for a routine security check
• Withdrawal amount exceeds a daily or weekly limit on your current account tier

If your withdrawal has been on hold for more than 24 hours and you have not received any communication, contact support via live chat with your withdrawal reference number.

No. For security reasons, withdrawals via JazzCash and Easypaisa are sent only to the mobile number registered on your Top Bookies account. This prevents any third party from redirecting funds. If you need to update your registered number, contact support before requesting a withdrawal so they can assist with the verification process first.

Top Bookies covers a wide range of cricket competitions that Pakistan players care about most:

• Pakistan Super League (PSL) — all matches, group stages and playoffs
• International T20s — Pakistan vs any nation
• ICC events — T20 World Cup, Champions Trophy, ODI World Cup
• Test cricket — Pakistan home and away series
• Other domestic T20 leagues — IPL, BBL, CPL and more

See the full list of available markets on the Sports page.

Beyond the standard match winner market, Top Bookies offers a wide range of cricket bet types:

• Match winner, series winner
• Top batsman and top bowler
• Total runs (over/under) per innings or match
• Method of dismissal
• Player props — runs scored, wickets taken
• Live in-play betting — ball-by-ball markets during PSL and T20 matches
• Outright tournament winner

The availability of specific markets depends on the match. Visit the Betting page for a full breakdown of bet types.

Yes — live betting is one of the most popular features at Top Bookies for PSL fans. Once a match is in progress you can bet on the next wicket, next over runs, current run rate and dozens of other ball-by-ball markets. Odds update in real time. To use live betting smoothly, a stable mobile data connection is recommended. The Top Bookies app is particularly good for in-play cricket betting — download it from the Download page.

If a match is abandoned before a result can be determined (e.g. due to rain with no DLS result possible), pre-match bets are generally voided and the stake is returned to your account. For in-play bets, the rules depend on how far into the match the abandonment occurs — markets that have already been settled (e.g. first innings runs) remain settled. Always check the specific market rules listed alongside each bet before placing, as they detail exactly how abandonment is handled.

The welcome bonus is available to new players making their first deposit. After registering, make your first PKR deposit and the welcome bonus is applied automatically — there is usually no promo code required. The bonus amount (e.g. a deposit match percentage) is credited to your bonus balance. Check the Promotions page for the current welcome offer, as the exact percentage and maximum bonus amount can change periodically.

A wagering requirement (sometimes called a rollover or playthrough) is the number of times you need to bet the bonus amount before it can be withdrawn as real money. For example, if you receive a PKR 1,000 bonus with a 5x wagering requirement, you need to place a total of PKR 5,000 in qualifying bets before the bonus converts to withdrawable cash. Sports bets usually contribute 100% towards wagering; casino and slots games may contribute a lower percentage. The specific terms for each offer are listed on the Promotions page.

Yes — most bonuses have an expiry period, typically 7 to 30 days from the date they are credited. If you do not complete the wagering requirement before the bonus expires, the remaining bonus balance is removed from your account. Your real money balance is never affected by a bonus expiry. Always check the validity period listed with each promotion before claiming so you know how much time you have.

Top Bookies offers a full casino lobby with a wide variety of games:

• Live Casino — live dealer Baccarat, Roulette, Blackjack and game shows with real dealers streamed in HD
• Slots — hundreds of video slots from leading providers, covering all themes and volatility levels
• Table Games — RNG versions of Roulette, Blackjack and Poker
• Crash Games — fast-paced multiplier games popular with Pakistan players

All games are accessible from the same PKR balance as your sports betting account. Explore the Casino and Slots sections for the full game list.

All RNG (random number generator) casino and slot games on Top Bookies use certified random number generation technology from their respective game providers. Live casino games are streamed from professional studios with real dealers and physical equipment — no software manipulation is possible on those tables. The Return to Player (RTP) percentage for each slot game is published by the game provider and is typically visible in the game's information panel.

Yes — all slots and casino games at Top Bookies are fully optimised for mobile browsers and the Top Bookies Android app. You do not need to download separate casino software. Simply log in from your phone's browser or the app, navigate to the Slots or Casino section and launch any game with a single tap. The games run smoothly on mid-range Android devices common in Pakistan, including those on 4G data connections.

Yes. Top Bookies provides deposit limit tools that allow you to set a daily, weekly or monthly maximum deposit amount in PKR. Once the limit is in place, no deposit above that threshold will be processed until the limit period resets or you request a change. Increasing a limit has a cooling-off period before it takes effect, while decreasing a limit applies immediately. Setting a personal budget limit is one of the most effective ways to keep your betting within a comfortable range.

A self-exclusion is a voluntary tool where you ask Top Bookies to block your account for a fixed period — typically 1 month, 3 months, 6 months or permanently. During the exclusion period you cannot log in, deposit or place any bets. To apply a self-exclusion, contact support via live chat and request it. The exclusion takes effect immediately and cannot be reversed until the period you chose has expired. For more information, visit the Responsible Gaming page. Remember: betting is entertainment for adults (18+) only. Never bet more than you can afford to lose.

Top Bookies accounts are strictly for players aged 18 and over. If you believe a minor has access to your account, contact support immediately to have the account temporarily locked while the situation is resolved. Keep your login credentials private and never share your password with anyone. Using a screen lock on your mobile phone is a simple step that prevents others from accessing your Top Bookies account without your knowledge.

The Top Bookies app is available as a direct APK download for Android — it is not on the Google Play Store. Visit the Download page on your Android phone's browser, tap the download button and allow the APK to install. Before installing, you may need to enable "Install from unknown sources" in your Android settings (Settings → Security → Unknown Sources or Install Unknown Apps, depending on your Android version). The app works on Android 6.0 and above and is compatible with the majority of mid-range phones sold in Pakistan.

At present the Top Bookies native app is available for Android only. iPhone users can access the full Top Bookies platform — including live cricket betting, casino, slots and all account features — through the mobile browser on Safari or Chrome. The website is fully responsive and works well on all iPhone models. Check the Download page for updates on iOS app availability.

Slow loading is usually related to your internet connection rather than the platform itself. A few things to try:

• Switch between Wi-Fi and mobile data to see which is faster
• Clear your browser cache and cookies (Settings → Privacy → Clear browsing data)
• Try a different browser — Chrome, Firefox or Samsung Internet all work well
• If using the app, check for an update on the Download page and reinstall the latest version
• Restart your router if on Wi-Fi

If the issue persists across multiple networks and devices, it may be a temporary platform maintenance window — try again after 15–30 minutes or contact support.